Terms of service

Hardware Haven Terms of Service

Last Updated: 15 August 2026

Welcome to Hardware Haven ("Hardware Haven", "we", "us", or "our"). These Terms of Service govern your use of our website, hardwarehaven.co.uk, and any products, services, or content offered through the website. By accessing or using our website, you agree to be bound by these Terms.

 

1. About Hardware Haven

Hardware Haven is a UK-based retailer specialising in computer hardware, gaming systems, electronics, peripherals, and related accessories.

Website: hardwarehaven.co.uk

 

2. Acceptance of Terms

By using our website, placing an order, creating an account, or otherwise accessing our services, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • You have the legal capacity to enter into binding agreements.
  • You agree to comply with these Terms of Service.

If you do not agree with these Terms, please do not use our website.

 

3. Account Registration

When creating an account, you agree to:

  • Provide accurate and complete information.
  • Keep your login credentials secure.
  • Notify us immediately of any unauthorised use of your account.
  • Accept responsibility for activities conducted under your account.

Hardware Haven reserves the right to suspend or terminate accounts found to be providing false information or engaging in fraudulent activity.

 

4. Orders and Contract Formation

All orders are subject to acceptance and stock availability.

An order confirmation email does not constitute acceptance of your order. A contract is formed only once your order has been dispatched.

We reserve the right to:

  • Refuse any order.
  • Limit quantities purchased.
  • Cancel orders due to pricing errors, stock shortages, or suspected fraud.

If payment has already been taken for a cancelled order, a full refund will be issued.

 

5. Pricing and Payments

All prices displayed on hardwarehaven.co.uk are shown in Pound Sterling (£) and include VAT where applicable unless otherwise stated.

We reserve the right to:

  • Change prices at any time.
  • Correct pricing errors.
  • Refuse orders placed at incorrect prices due to technical or human error.

Payment must be received and authorised before goods are dispatched.

 

6. Product Information

We make every effort to ensure product descriptions, specifications, pricing, and images are accurate.

However:

  • Images may be for illustration purposes only.
  • Product specifications may change without notice from manufacturers.
  • Minor variations in appearance, packaging, or specifications may occur.

Hardware Haven cannot guarantee that all website information will be free from errors at all times.

 

7. Shipping and Delivery

Delivery estimates are provided for guidance only and are not guaranteed.

Hardware Haven is not liable for delays caused by:

  • Couriers
  • Weather conditions
  • Customs processing
  • Industrial action
  • Circumstances beyond our reasonable control

Risk in the goods passes to you upon delivery.

Ownership remains with Hardware Haven until full payment has been received.

 

8. Returns and Cancellations

Consumer customers may be entitled to cancel orders and return products in accordance with UK consumer protection legislation.

Please refer to our Returns Policy for full details regarding:

  • Cancellation rights
  • Faulty goods
  • Warranty returns
  • Return requirements
  • Refund processing

Returned products must be accompanied by a valid Return Merchandise Authorisation (RMA) number where applicable.

 

9. Warranty

Products sold by Hardware Haven may be covered by:

  • Manufacturer warranties
  • Hardware Haven warranty services where applicable

Warranty coverage varies by product and manufacturer.

The warranty does not cover:

  • Accidental damage
  • Misuse
  • Neglect
  • Improper installation
  • Unauthorised modifications
  • Normal wear and tear

 

10. Customer Responsibilities

You agree not to:

  • Use the website unlawfully.
  • Attempt to gain unauthorised access to our systems.
  • Distribute viruses, malware, or malicious code.
  • Interfere with website security or functionality.
  • Submit false or misleading information.

We reserve the right to restrict or terminate access for violations of these Terms.

 

11. Intellectual Property

All content available on hardwarehaven.co.uk, including but not limited to:

  • Logos
  • Branding
  • Product listings
  • Website design
  • Text
  • Graphics
  • Images
  • Software

is owned by Hardware Haven or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit any content without prior written permission.

 

12. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion would be unlawful.

To the maximum extent permitted by law, Hardware Haven shall not be liable for:

  • Indirect losses
  • Consequential damages
  • Loss of profits
  • Loss of business opportunity
  • Data loss
  • Interruption of business

Our total liability relating to any order shall not exceed the purchase price of the relevant product.

 

13. Website Availability

We do not guarantee uninterrupted access to hardwarehaven.co.uk.

The website may be unavailable periodically due to:

  • Maintenance
  • Upgrades
  • Technical issues
  • Circumstances beyond our control

We reserve the right to modify or discontinue any aspect of the website at any time.

 

14. Privacy and Data Protection

Your use of our website is subject to our Privacy Policy.

Hardware Haven processes personal data in accordance with applicable UK data protection laws, including the UK GDPR and Data Protection Act 2018.

For more information, please review our Privacy Policy.

 

15. Third-Party Links

Our website may include links to external websites.

Hardware Haven is not responsible for:

  • Third-party content
  • External website availability
  • Privacy practices of external websites
  • Transactions conducted with third parties

Accessing third-party websites is at your own risk.

 

16. Force Majeure

Hardware Haven shall not be liable for any failure or delay in performance arising from events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Power outages
  • Cyber attacks
  • Industrial disputes
  • Government actions
  • Supply chain disruptions

 

17. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes take effect immediately upon publication on hardwarehaven.co.uk.

Continued use of the website after any update constitutes acceptance of the revised Terms.

 

18. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

19. Contact Information

For questions regarding these Terms of Service, please contact:

Hardware Haven
2nd Floor College House
17 King Edwards Road
Ruislip
HA4 7AE

Email: support@hardwarehaven.co.uk
Website: www.hardwarehaven.co.uk